Privacy Policy don't worry all is well here..

LiveTRAXs Privacy Policy

Welcome to LiveTRAXs. The LiveTRAXs app and music download service is brought to you by LiveTRAXs a Limited Liability Company referred to in this in this Privacy Policy as “LiveTRAXs”, “we”, “us” and “our”).

At LiveTRAXs we take your privacy rights seriously. This Privacy Policy, along with the LiveTRAXs Terms of Use, sets out the basis on which we will process any personal data collected from you or provided by you via the LiveTRAXs App, Website or Services. Please read the following Privacy Policy to understand how we use and protect the information that you provide. Any terms which are defined in the LiveTRAXs Terms of Use shall have the same meaning when used in this Privacy Policy.


We reserve the right to vary the terms of this Privacy Policy from time to time. Any such changes will be notified to you through the App may also be communicated to you by any other contact details that we have for you. Any revised version will become effective on any future date specified by us or, if no date is specified, on the date on which such revised version is notified to you or posted through the App. Your continued use of the Services or any Content after a revised version of the Privacy Policy has become effective indicates that you have read, understood and agreed to the then current version of the Privacy Policy and to the processing of your personal data in accordance with it.

1. LiveTRAXs

1.1 LiveTRAXs shall be the data controller in relation to any personal data that you submit to us or which we obtain as a result of your use of the App or any other of the Services.

1.2 If you want to know what information we hold about you or if you have any questions about the way in which we process that information, you can contact us using the following details:


1.3 All personal information that we collect about our users will be stored by us, or by third parties on our behalf.

2. What information do we collect about you and when?

 2.1 We may collect the following types of information about you as a result of your use of the App or the Services:

(a) you must have a Google+ or Facebook account to register for an account with us and when you create your account using your Google+ or Facebook account details, we will also collect other information about you and your contacts from your account with Google+ or Facebook or the other social media site depending on the preferences that you have set for that account. When you register to create a LiveTRAXs account, we may also collect additional registration information such as your name, address, email address, phone number, user name and password.

(b) if you submit information about the concerts that you attend, the music that you like or any other information to your profile page, we will retain that information as part of your profile page.

(c)we may collect information in relation to transactions that you carry out through the App. In particular, we will retain a record of the purchases of Content that you make and download and whether any such purchases are automatically published to your Facebook or other social media site by the App.

(d) if you submit your credit or debit card details to us when purchasing Content, we or our third party payment processors if you so consent at the time of purchase may retain those details so that you are able to use those details to make further purchases of Content or other goods and services from us through the App.

(e) if you submit any User Generated Content that includes your personal information through the Services we will collect and retain that information.

(f) we will collect any information that you provide when subscribing for a particular service or product, subscribing to newsletters and/or email notifications, contacting us, posting material or requesting further products or services that we may provide from time to time.

(g) we may use GPS or similar geolocation technology to determine your current location in order to make recommendations to you and tailor Services to you and to enable you to use certain features such as geotagging, if available. We will not share your location with other users or third parties.

(h) we may use an analytics service provider, such as Google Analytics, for traffic analysis and reporting. The information generated relating to the Services may be used to create reports about the use of the Services and the analytics service provider will store this information. Please see below for more information about cookies.

2.2 We may collect generic information about your visits to and how you use the App and the Services. We may therefore use tracking technology to collect information such as your IP addresses, geographical location, browser type, referral source, length of visit, navigation and number of page views. Individual users will not be identifiable from this information and we may use this information for a number of purposes including website administration, optimizing the use of the App, disclosing to third party contributors or for security purposes. We may use cookies or other similar technologies to collect this information. Please see below for more information about cookies.

2.3 We may aggregate data relating to our users and use and disclose such aggregated data for a number of purposes such as research and the improvement of the Services that we offer. Any such aggregated information will have been  edited before it is disclosed to any third party for any purpose and will not contain any personal information. We may use such aggregated information as a basis to make recommendations to you about parts of the Service or particular Content that we think you might be interested in.

2.4 We may collect generic profile information from other sources and use that information in combination with the personal information that we hold about you in order to tailor the Services to you.

2.5 If you are a registered user of the App, you will be able to purchase certain Content made available through the App.

3. Use Of Your Information

3.1 We will only use your information for the following purposes:

(a) to ensure that the correct version of the App is made available to you and that the App and the Services are optimized for your device;

(b) to administer your membership account and enable us to provide you with access to the Services and to enable you to download Content that you have purchased;

(c) to enable us to provide you with any other services or products to which you have subscribed or ordered via the App or any of the Services;

(d) to allow you to participate in interactive features of the Services, when you choose to do so, such as publication of your purchases of Content to your Facebook account;

(e) to provide you with marketing communications by phone, post and/or electronic means (such as email, SMS and/or MMS) about LiveTRAXs’s products, services, events, special discounts and offers, which you have requested to be sent or which we feel may interest you;

(f) to provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about our other group companies’ and/or carefully selected third parties’ products, services, events, special discounts and offers, which you have requested to be sent or which may be of interest to you, where you have consented to be contacted for such purposes;

(g) to send you general (non-marketing) communications, such as information about the App and Services provided to you by us at that time;

(h) to provide customer service in relation to your use of the App, to contact you, to deal with enquiries and complaints relating to the use of the App and to notify you about changes to any Services;

(i) to display your profile information to other users of the Services, subject to your privacy preferences set within the App, and where you have submitted User Generated Content through the App, to display that User Generated Content together with your username to other users of the Services;

(j) to develop, improve and personalize the Services so as to improve your user experience;

(k) to internally monitor users’ use of the Services to enable us to analyze user behavior in order to determine what other products, services and content you may be interested in and in order to assist us to improve our business generally;

(l) provide third parties including our partners and licensors with statistical information about our users but this information will not be able to be used to identify any individual user;

(m) to maintain accounts and records; and

(n) for any other purpose required by law.

4 Disclosure Of Your Information

4.1 Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

4.2 Your profile page and any User Generated Content that you submit will be available to all other users of the App and the Services wherever in the world they may be located. Accordingly, and notwithstanding section 1.3 of this Privacy Policy, any personal information that you include in your profile page or User Generated Content may be available to third parties

4.3 We may disclose your personal information to:

(a) our other group companies so that they can provide you with, marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about their own products, services, events, special discounts and offers, which you have requested to be sent or which may be of interest to you, where you have consented to be contacted for such purposes;

(b) any third party to whom disclosure is necessary to enable us to provide you with any services or products to which you have subscribed or ordered via the Services (including without limitation for the purposes of processing payments and facilitating the download of Content that you have purchased);

(c) any person to whom disclosure is necessary to enable us to enforce this Privacy Policy or the Terms of Use, or to protect or enforce our rights or the rights of our customers, users or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;

(d) third party data processors who may process personal data on our behalf;

(e) third parties partners and licensors (such as artists and music companies) but this information will be statistical data only and will not be able to be used to identify any individual user; and

(f) any purchaser (or prospective purchaser) of the shares, business or assets of LiveTRAXs Ireland Limited or its holding company, and the advisers of such purchasers.

5 Cookies

5.1 The App and the Services involve the use of cookies. Cookies are small files that are installed on your device and collect information for certain purposes. We use cookies for the following purposes:

(a) remember you when you use the Services;

(b) keep track of your usage patterns;

(c) build up a profile of how you and other users use the Services; and

(d) make the App and Website work as efficiently as possible.


5.2 By creating an account with us or proceeding to use the Website you consent to our use of the above cookies. If subsequently you wish to withdraw that consent, you can delete the cookies from your device and change the settings on your internet browser to reject cookies. For more information please consult the “Help” section of your browser. Please note that if you do change your settings to reject cookies, you may not be able to use all of the features of the App or the Services.

6  Third Party Services

6.1 The App or the Services may contain content and links to websites and services that are operated by third parties. In addition, advertisements which may be contained in the Services may operate as links to that advertiser’s websites, and advertisers and third parties may also use and place cookies on your computer which may collect information.

6.2 We do not control and accept no liability or responsibility for these third party websites and services nor for the third party content, advertisements and cookies. This Privacy Policy does not apply to such websites, services, content, advertisements or cookies and any information collected will be the responsibility of the applicable third party. Please therefore consult the terms and conditions and privacy policy of those third party websites, services and advertisers to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.

7  Security and Data Retention

7.1 We employ appropriate security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. Please note though that data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.2 We will retain your information for as long as is necessary for the purposes described above, and thereafter for a reasonable period as long as the law requires or permits.

8 Your Rights

8.1 You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided in section 1.2 above. We are entitled by law to charge a fee of $5.00 to meet our costs in providing you with details of the information we hold about you and to require you to provide us with appropriate identification.

8.2 You may request us to cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communication sent to you.

8.3 Please let us know if the personal information which we hold about you needs to be corrected or updated at any time.